Games Khela Privacy Policy – Your Data, Our Responsibility

1Introduction & Commitment

Games Khela is a trusted online gaming and Sports Betting platform in Bangladesh. We believe your personal data is a valuable asset, and protecting it is our foremost responsibility.

This privacy policy explains how Games Khela collects your data, the purposes for which it is used, how long it is retained, and the circumstances under which it may be shared with third parties.

This policy is part of our Terms & Conditionsmust be read together with. Both documents together form the complete legal framework governing your relationship with Games Khela.

2What Information We Collect

Games Khela collects your information in several ways. Below is a detailed breakdown of what data is collected and when:

3How We Use Your Information

Games Khela uses your data only for specific and legitimate purposes. We never use data unnecessarily or beyond what is required.

• Account Management: Your name, email address, and mobile number are used to create, verify, and maintain your account.
• Transaction Processing: Your payment information is used to securely process deposits and withdrawals.
• Customer Support: Your information is used to resolve issues quickly and maintain communication.
• Promotional Offers: Relevant bonuses and offers are sent based on your preferences and gaming history. You can opt out of this at any time.
• Security Assurance: Device and IP data are analyzed to detect unusual login activity or suspicious transactions.
• Legal Compliance: Certain data must be retained and provided to authorities when required, as mandated by applicable laws in Bangladesh.
• Platform Development: User behavior is analyzed to further improve the quality and usability of Games Khela's services.

4Data Sharing & Third Parties

We are committed to protecting your data. However, in certain limited circumstances, information may be shared with third parties:

• Payment Providers: Payment gateways such as bKash, Nagad, and Rocket only receive the information necessary to process transactions.
• Game Software Providers: Third-party game providers receive only the data necessary to manage gaming sessions — no personal information is shared.
• Law Enforcement Agencies: We may be required to share information with relevant authorities pursuant to a court order or legal obligations under Bangladeshi law.
• Fraud Prevention Agencies: Limited data may be shared with regulatory authorities to prevent money laundering and fraud.

5Cookie Policy

Games Khela uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser.

• Essential Cookies: Required to maintain login sessions and ensure site security. Disabling these will prevent the site from functioning properly.
• Performance Cookies: Collects anonymous statistics — such as time spent on each page and buttons clicked — to help improve site performance.
• Functionality Cookies: Used to remember your language preference, theme settings, and similar choices.
• Marketing Cookies: Used to show relevant offers based on your interests. You can disable this at any time through your browser settings.

Most browsers allow you to manage cookie settings. However, disabling essential cookies may prevent some Games Khela features from working properly.

6Data Retention Period

Games Khela does not retain any data longer than necessary. Retention periods vary depending on the type of data:

Once the retention period expires, your data is automatically and securely deleted from our servers.

7Your Rights

Every registered user at Games Khela has the following rights over their personal data:

• Right to Access: You can find out at any time exactly what information Games Khela holds about you.
• Right to Rectification: You can request corrections to any inaccurate information we hold about you.
• Right to Erasure: After your account is closed, you can request deletion of any data that is not required to be retained under legal obligations.
• Right to Restrict Processing: You can request that we restrict the processing of your data under certain circumstances.
• Right to Opt Out of Marketing: If you no longer wish to receive promotional emails or SMS, simply let our support team know and they will be stopped immediately.
• Data Portability: You can request a copy of your personal data in a machine-readable format.

We will process and respond to your request within a maximum of 30 business days.

8Child Protection

Games Khela is strictly for adults. We do not collect information from anyone under 18 or allow them to register.

If parents suspect their child is using Games Khela, please contact our support team.

9Security Measures

Games Khela follows the highest industry-standard technologies and practices to protect your data:

• On all data transfers 256-bit SSL/TLS Encryption Is used.
• Sensitive Data Stored AES-256 Encryption Secured.
• Regular Penetration Testing And security audits are conducted.
• Server access is restricted to authorized personnel only, and Two-Factor Authentication Mandatory.
• For suspicious activity 24/7 Real-Time Monitoring Active.

Please note, however, that no method of transmission over the internet is 100% secure. We encourage you to use a strong password and never share your account credentials with anyone.

10Contact & Policy Updates

For any questions, complaints, or requests to correct your information regarding this Privacy Policy, please contact us:

Games Khela reserves the right to update this privacy policy at any time. For significant changes, registered users will be notified by email at least 7 days in advance. The latest version will always be available on this page.

To contact our Data Protection Officer directly, send an email to the same address with "DPO Request" in the subject line.